SHIPPING GUIDELINES:
All customer orders are shipped “Curb Side” delivery. Depending on the size and weight of your item, assistance may be required to help carry your order into your home. Unless agreed to by all parties in writing, Worthy’s Run Furniture will select the method of shipment and the carrier for the Goods (Please Note: orders only ship on business days). WRF ships via Common Freight Carriers and although a quoted transit time may be given, we do not warrant actual ship times as they vary by carrier and region. At the time of shipment, we will provide you with the specific Shipping/Tracking information for your order. As your order nears its final destination, a phone call from the Carrier to schedule your delivery date and time will be made. The freight service is Curbside, meaning that the driver will unload at your curb, but does not deliver inside your home. For this very reason, we recommend assistance with transporting your piece(s) from the truck to your home. White glove delivery is available, contact us for additional information and pricing (Please Note: Delivery dates are estimates and are subject to change).
In-home delivery is available. Please inquire for more information and limitations.
Production Lead times:
We strive to maintain an average production lead time of approximately 16-18 weeks. Please contact your sales rep to obtain a current production build time for your order. Additionally, custom order(s) may require extra time, please contact your sales rep for an estimated project timeline.
Late Delivery. All production lead times stated and/or written are approximate and quoted in good faith, but an estimate only. Worthy’s Run Furniture’s seasonal increases may increase production lead times. Worthy’s Run Furniture utilizes third-party freight companies to ship our customer orders and has no control over late deliveries cause by longer than quoted transit times.
INSPECTION:
Delivery & INSPECTION:
Receiving Your Freight Shipment:
IMPORTANT: If upon delivery you see visible damage to the packaging and/or furniture DO NOT sign any documentation until you have opened and inspected the contents.
If the item is received damaged, please call us immediately at 240-707-6986.
When you sign the driver’s delivery receipt, you are acknowledging the receiving of all products in good order.
Buyer shall inspect the Goods upon delivery and notify Worthy’s Run Furniture within 3 days of receipt (“Inspection Period”) if any Goods are damaged or incomplete.
Buyer will be deemed to have accepted the Goods unless Buyer notifies Worthy’s Run Furniture in writing/email of any damages or incomplete. Goods during the Inspection Period and furnishes such written evidence or other documentation as required by Worthy’s Run Furniture. If the Buyer timely notifies us of any damaged or incomplete Goods, we will work to fix or replace such Goods at no cost to you.
Email address: customers@worthysrunfurniture.com
Your Freight shipment will be secured on a pallet and packaged in protective materials along with high-grade straps to help prevent damage during transit. (Please Note: The shipment will arrive on a semi-truck).
If you have selected in-home delivery, they will uncrate and remove all packing material. Your item(s) will be brought into your room of choice. Delivery does not include any assembly. If any assembly is required there will be instructions provided. If you have any questions about assembly, please feel free to call us at 240-707-6986
DAMAGED ITEM:
Due to the size and weight of our furniture, Worthy’s Run Furniture only ships via Common Freight Carrier. If you receive your order and there is visible damage to the Crate and/or FURNITURE, refuse the shipment. Do not Sign Delivery documents, write on, or initial any shipping paperwork from the Freight Carrier. If they demand that you sign, write, or initial anything Only Mark Damaged – please call us right away and let us know so that we can talk to the driver. This is very important that you do not sign, write on, or initial any paperwork. If it arrives damaged, we will replace the item at no cost to you but you Must Refuse the shipment. If you do not refuse the shipment, we will not replace the item since you signed the shipping paperwork as “received in perfect condition”. The best way to handle freight damage is to call us while the shipping company is there still. We do not issue refunds for damaged items; we only replace the damaged item.
White-Glove Delivery:
White glove delivery and shipping typically range from 30 – 70% more than standard curbside freight shipping. For “White Glove” delivery, please contact us for further information and scheduling.
